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- © 2024 Haayaa Africa.
We are Haayaa Limited (“Haayaa”), a Nigerian Company with company number 1857732.
For any access requests, questions, or inquiries about how we use your Personal Information, please contact us at [email protected].
This Privacy and terms of use describe how we collect, use, store, share and protect personal data from Website Visitors, and Customers who engage with our services. It applies to our website and all related sites, applications, services and tools (collectively, our “Services”).
These Terms of Use (the “Terms”) govern your use of the Haayaa LTD. (the “Company”) service available through our website located at https://haayaa.africa (the “Website”), and software applications, including the application entitled “Haayaa” (each, an “App” and collectively, “Apps”) where users can quickly sell their products and offer their services to their direct contacts and other users (collectively, the functionality provided by the Website and App referred to as the “Service”). By clicking the “I accept” button, completing the registration process, browsing our Website, downloading and installing the App or using the Service, you acknowledge that you have read and understood these Terms and agree to be bound by them. If not, do not download the Apps or use the Website or Service.
a. Haayaa is a social marketplace that helps you sell a product or provide a service to your direct contacts and also to other people around them through the use of the mobile application on their smartphone.
b. Third Party Applications In order to perform certain services for you, the Service may need to access certain third-party software applications on your mobile device (“Third Party Apps”) and the account(s) associated with such Third Party Apps. You expressly consent to and authorize the Company to access and use those Third Party Apps designated by you, including the relevant accounts associated therewith, on your behalf to the extent necessary to provide the Service to you and complete the duties. You acknowledge and agree that the use of Third Party Apps is governed by the relevant terms and conditions associated therewith (“Third Party Terms”) and that you are bound by such Third Party Terms. You further acknowledge and agree that the Company has no control over and cannot be responsible for any Third-Party App or its products or services. Accordingly, the Company disclaims any and all warranties, and liabilities with respect to Third-Party Apps, and their products and services.
Account: means a Haayaa Account
Cookies: A cookie is a small data file that is transferred to your computer or mobile device. It enables us to remember your account log-in information, IP addresses, web traffic number of times you visit, browser type and version, device details, and date and time of visits.
Haayaa means Haayaa LTD and subsidiaries or affiliates.
Personal Information: Any information that can be used to identify a living person including email address, company name, password, payment card, financial information such as bank account number, etc.), Government-issued Identity card, and/or taxpayer-identification it may also include anonymous information that is linked to you, for example, your internet protocol (IP), log-in information, address, location, device or transaction data.
Sites: means any platform including but not limited to mobile applications, websites and social media platforms.
User: means an individual who uses the Services or accesses the Sites and has agreed to use the end services of Haayaa.
To use certain features of the Service, you must register and create an account (“Account”). To be eligible to create an Account, you must be at least 18 years old. When you set up your account, you will be required to create log-in credentials by providing certain types of personal information (“Login Credentials”). For more information on the types of personal information we will collect in order to create your Login Credentials and Account, please review our Privacy Statement. In registering for the Services, you agree (1) to provide true, accurate, current and complete information about yourself as prompted by the Services' registration form (“Registration Data”); (2) to maintain and promptly update the Registration Data to keep it true, accurate, current and complete; and (3) that you have a legitimate interest in the property you are providing Haayaa access to (your residence), and you have all the necessary permissions from other persons or entities who also have an interest in your residence. You are responsible for maintaining the confidentiality of your Login Credentials and are solely responsible for all activities that occur using your Login Credentials. You agree not to allow a third party to use your Login Credentials at any time. We reserve the right to terminate any username and password which we reasonably determine may have been used by an unauthorized third party. You agree not to create an Account using a false identity or information, or on behalf of someone other than yourself. You agree not to create an Account or use the Services if you have been previously removed by the Company, or if you have been previously banned from any of the Services.
In the event that you change any information provided to us at registration including your business name, address, mode of payments or the products and services that you offer, or where a corporate restructuring occurs you agree to notify us within 14 days of such change. We may be unable to respond to you if you contact us from an address, telephone number or email account that is not registered with us.
You represent and warrant to Haayaa that:
1. you have full power and authority to enter into, execute, deliver and perform this Agreement;
2. you are duly organised, authorised and in good standing under the laws of the Federal Republic of Nigeria or any state, region or country of your organisation and are duly authorised to do business in all other states, regions or countries in which your business operates.
You agree not to allow anyone else to have or use your password or sensitive details and to comply with all reasonable instructions we may issue regarding account access and security. In the event you share your password details, Haayaa will not be liable to you for losses or damages. You will also take all reasonable steps to protect the security of the personal electronic device through which you access Haayaa’s services (including, without limitation, using PIN and/or password-protected personally configured device functionality to access Haayaa's services and not sharing your device with other people).
We do not grant any right or license to any Haayaa intellectual property rights by implication, estoppel or otherwise other than those expressly mentioned in this Agreement.
Each party shall retain all intellectual property rights including all ownership rights, title, and interest in and to its own products and services, subject only to the rights and licenses specifically granted herein.
You hereby grant Haayaa permission to use your name and logo in our marketing materials including, but not limited to use on our website, in customer listings, in interviews and in press releases. Such Publicity does not imply an endorsement of your products and services.
The following additional terms and conditions apply to you if you are using an App from an App Store. To the extent, the other terms and conditions of these Terms are less restrictive than, or otherwise conflict with, the terms and conditions of this Section, the more restrictive or conflicting terms and conditions in this Section apply, but solely with respect to Apps from the App Store.
a. Acknowledgement
Company and you acknowledge that this Agreement is concluded between Company and you only, and not with the App Store, and Company, not the App Store, is solely responsible for App and the content thereof. To the extent this Agreement provides for usage rules for App that are less restrictive than the Usage Rules set forth for App in, or otherwise is in conflict with, the Application Store Terms of Service, the more restrictive or conflicting App Store term applies, as applicable.
b. Scope of License
The license granted to you for App is limited to a non-transferable license to use App on either an iOS or Android device that you own or control and as permitted by the Usage Rules.
c. Maintenance and Support
The company is solely responsible for providing any maintenance and support services with respect to App, as specified in these Terms (if any), or as required under applicable law. Company and you acknowledge that the App Store has no obligation whatsoever to furnish any maintenance and support services with respect to App.
d. Warranty
The company is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify the App Store, and the App Store may refund the purchase price for App to you; and to the maximum extent permitted by applicable law, the App Store will have no other warranty obligation whatsoever with respect to App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be Company’s sole responsibility.
e. Product Claims
Company and you acknowledge that the App Store is not responsible for addressing any claims of you or any third party relating to App or your possession and/or use of App, including, but not limited to: (i) product liability claims; (ii) any claim that App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. This Agreement does not limit the Company’s liability to you beyond what is permitted by applicable law.
f. Intellectual Property Rights
Company and you acknowledge that, in the event of any third party claim that App or your possession and use of App infringes that third party’s intellectual property rights, Company, not the App Store, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.
g. Developer Name and Address
The company’s contact information for any end-user questions, complaints or claims with respect to App is set forth below.
h. Third Party Terms of Agreement
You must comply with applicable third-party terms of agreement when using App.
i. Third-Party Beneficiary
You agree that the App Store (and its subsidiaries) is a third party beneficiary of these Terms and will have the right to enforce these Terms.
You agree to defend, indemnify, and hold Haayaa, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of this Agreement.
These Terms of Use shall be interpreted and governed by the laws currently in force in the Federal Republic of Nigeria.
Haayaa collects personal data:
1. provided by users, such as during account creation
2. created during the use of our services, such as location, app usage, and device data
Wherever haayaa collects Personal Information, we endeavour to provide a link to this Privacy Policy and other relevant terms, such as our Terms of Use.
The Personal Information we have about you is directly made available to us when you:
1. Sign up for a Haayaa Account
2. Use any of our services
3. Contact our customer support team
4. Fill out our online forms
5. Contact us
The lawful basis we rely on for processing your Personal Information are:
a. Your consent; Where you agree to us collecting your personal information by using our services.
b. We have a contractual obligation: Without your personal information, we cannot provide our services to you.
We only collect personal information from you when you interact with our services on our App when you complete any customer survey, or through cookies. Information that we collect
We may collect the following information but are not limited to:
1. full name
2. contact list and Image information. For example your cannot share photos to your contacts if you don't permit us to sync your contact list and access your photo gallery
3. contact information including email address and phone number
4. demographic information such as postcode, preferences and locations
5. other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with better services, and in particular for the following reasons:
1. Create and manage any accounts you may have with us, verify your identity, provide our services, and respond to your inquiries.
2. Protect against and prevent fraud, unauthorized transactions, claims and other liabilities.
3. Evaluate and improve our business, including developing new products and services.
4. From time to time, we may also use your information to contact you for market research purposes
5. As necessary to establish, exercise and defend legal rights.
6. As may be required by applicable laws and regulations, including for compliance with Know Your Customers and risk assessment, Anti-Money Laundering, anti-corruption and sanctions screening requirements, or as requested by any judicial process, law enforcement or governmental agency having or claiming jurisdiction over Haayaa or Haayaa’s affiliates.
7. To use data analytics to improve our Website, products or services, and user experiences and to optimize service.
8. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. If you do not want to receive these emails, you may opt out by clicking on the unsubscribe link in our promotional emails.
9. For other purposes for which we provide specific notice at the time of collection.
We may send you push notifications through our mobile application. You may at any time opt out from receiving these types of communications by changing the settings on your mobile device. We may also collect location-based information if you use our mobile applications. You may opt out of this collection by changing the settings on your mobile device.
We may process your Personal Information in order to contact you or send you marketing content and communication about our products, services or surveys. You may exercise your right to object to such contact from us or opt out of the marketing content. Please note however that if you opt-out of marketing content, we may still send you messages relating to transactions and our Services related to our ongoing business relationship.
We may ask you for permission to send notifications to you. Our Services will still work if you do not grant us consent to send you notifications.
If you believe that any information we are holding on you is incorrect or incomplete, email us as soon as possible, using the address below. We will promptly correct any information found to be incorrect. You can quickly update this information from your dashboard once you're logged in.
Our website and app are not intended for persons under 18 years of age. No one under age 18 may provide any personal information to or on the site. We do not knowingly collect personal information from persons under 18. If you are under 18, do not use or provide any information on this website or on or through any of its features, make any purchases through the site, use any of the interactive or public comment features of this site or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a person under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Haayaa is Haayaa LTD and registered in Nigeria, we provide a social marketplace that helps you sell a product or provide a service to your direct contacts and also to other people around them through the use of the mobile application on their smartphone.
To say hello or inquire about us and any of our products or concerns regarding this online privacy policy note, you may contact us by sending an email to [email protected].
We may request additional details from you regarding your complaints and keep records of your requests and resolution.
The security of your Personal Information is important to Haayaa. We are committed to protecting the information we collect. We maintain administrative, technical and physical controls designed to protect the Personal Information you provide, or we collect against loss or theft, as well as against any unauthorized access, risk of loss, disclosure, copying, misuse or modification.
Other security measures include but are not limited to, secure servers, firewalls, data encryption and granting access only to employees in order to fulfil their job responsibilities.
Where you use a password for any of your Accounts, please ensure you do not share this with anyone, and the password is kept confidential at all times.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of your Personal Information is protected and maintained. Transmitting information online is not entirely secure. As such, we cannot guarantee that all information provided online is secure. We would take all reasonable steps to ensure that your Personal Information is secured and well protected.
We will only retain personal information on our servers for as long as is reasonably necessary as long as we are providing Services to you. Where you close your Account, your information is stored on our servers to the extent necessary to comply with regulatory obligations and for the purpose of fraud monitoring, detection and prevention. Where we retain your Personal Data, we do so in compliance with limitation periods under the applicable law.
We and our partners use cookies and similar technologies on our website to help collect information and operate the site. This Cookies Policy explains how we use cookies and the choices you have. Except as otherwise stated in this Policy, our Privacy Policy will apply to our processing of data that we collect via cookies. By using our website (by clicking, navigating or scrolling), you are consenting to our use of cookies in accordance with this Policy. If you do not agree to our use of cookies, you can prevent the installation of cookies through the settings of your browser or not use our website at all. However, if you disable the use of cookies, this might cause some parts of this website not to function properly for you and it may impact your user experience on this site.
Most web browsers are set to accept cookies by default. If you prefer, you can go to your browser settings to learn how to delete or reject cookies. If you choose to delete or reject cookies, this may impact your experience using our website.
We use cookies when you access our websites and our online products and services to make the site work better and to help us understand how you use our site.
Cookies enable us to offer tailored products and to understand the information we receive about you, including information about your use of other websites and apps, and whether or not you have an account with us.
Cookies help us provide, protect and improve our products and services, by personalizing, tailoring and measuring the services and products we provide for a satisfactory and safe experience. We also use them to help authentication of users, assess the performance and functionality of our online products and services, and do analytical research.
Also in addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site or App to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is a tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails and to acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of a page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.